Summer training sessions are only open to Calgary Freeriderz athletes who have been invited to and registered for the 2026/27 program.

How to request a refund:

• Cancellations (in advance of registered session) must be received by email to austin@calgaryfreeriderz.com
• Text messages, phone calls, in person conversations, and emails to any other email address (President, Treasurer, other coaches etc.) don’t count
• Keep the email simple: just say you’re cancelling X session on Y date and would like a refund. If you have other matters to write about, send a separate email.

How to receive a refund:

• Refunds will be processed at the end of the month
• Refunds will first be applied to any outstanding balances an athlete has with the club. This includes outstanding team fees – e.g. if you’ve only paid the deposit at time of registration for the CFRZ program, your refund will be applied to the outstanding balance of team fees
• If there are no outstanding balances with the club, refunds will be sent via e-transfer
• If you paid with a credit card, you will still receive your refund by e-transfer. Only the monies the club receives will be refunded – this does not include any processing fees charged by Zone4

Timing:

• Cancellations must be received prior to the start of a session to qualify for a refund
• No shows without an email cancellation request will not be refunded

Amount:

• Generally, the full amount of the fee paid will be refunded. The exception is where the loss of the individual’s registration drops the total number of athletes below the facility’s minimum athlete numbers (most facilities have a min of 5)

No registration for a session:

• Athletes who turn up to a session without registering through Zone4 will be refused access.
• We understand that sometimes mistakes happen. Athletes will generally have the option of registering for a session that they have forgotten to register for at the start of the session. Entry will be refused until this is completed on their cell phone.

Can I swap sessions to a different day?

• No

Is there a way around this no swap policy?

• Yes. In this example, an athlete registered for July 2 ^nd and wants to change to July 4 ^th .
• Register for the new session you want to attend (July 4 ^th ) on Zone4, and request a refund for the session you initially signed up for (July 2 ^nd )
• You will be required to pay for the July 4 ^th session upfront using the regular payment methods on Zone4 (e-transfer, credit card etc.)
• Your payment for July 2 ^nd will not be allowed to be transferred to July 4 ^th
• Instead, the refund of your payment for July 2 ^nd will be processed at the end of July